This Cancellation Policy outlines the terms and conditions for canceling orders placed on our website, [https://www.roohandradiance.in/] ("Site"), for the purchase of perfumes and attars from Rooh and Radiance ("we," "us," or "our").

1. Cancellation by Customer

• Pre-Shipment Cancellation:

  • You may cancel your order for a full refund if it has not yet been shipped from our warehouse within 24hr of order placement..

  • To cancel an order, please contact our customer support team as soon as possible via [+91 8359793354] or [roohandradiance@gamil.com] with your order number / Name / Phone number.

• Post-Shipment Cancellation:

  • Once an order has been shipped, it cannot be cancelled applies for both COD & Prepaid orders.

  • If you wish to return order during delivery , please note that return shipping costs and any applicable fees may apply if the order is Prepaid. 

2. Cancellation by Rooh and Radiance

We reserve the right to cancel your order in the following circumstances:

• Product Unavailability: If the product you ordered is out of stock or unavailable. We will notify you and offer a full refund or an alternative product.

• Pricing Errors: If there was an error in the pricing or description of the product on our Site. We will notify you and give you the option to proceed with the corrected information or cancel your order.

• Payment Issues: If we are unable to process your payment or if your payment is declined.

• Suspicion of Fraud: If we suspect fraudulent activity or unauthorized transactions.

• Incomplete or Inaccurate Address: If the shipping address provided is incomplete or inaccurate, and we are unable to contact you to verify the details.

• Force Majeure: If the order cannot be fulfilled due to events beyond our control, such as natural disasters, strikes, or other unforeseen circumstances.

3. Refund Policy for Cancellations: 

• Eligible Cancellations: If you cancel your order before it is shipped and eligible for a full refund as per this policy, we will process the refund to your original payment method within 7 business days.

• Refund Method: Refunds will be processed using the original payment method or through UPI.

• Refund Confirmation: We will send you a confirmation email once your refund has been processed.

4. Modification of Orders

• Once an order is placed, modifications may not be possible. However, you can contact our customer support team, and we will try our best to accommodate your request if the order has not yet been processed. If the order has already been processed, it cannot be modified.

5. Contact Us

If you have any questions or concerns about our Cancellation Policy, please contact us.