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SHIPPING POLICY

​​This Shipping Policy outlines the terms and conditions for shipping and delivery of perfumes and attars purchased from our website, [https://www.roohandradiance.in/] ("Site"), by Rooh and Radiance ("we," "us," or "our").

1. Shipping Destinations

  • We currently offer shipping within India.

  • We may expand our shipping destinations in the future. Any changes to shipping destinations will be updated on our Site.

2. Order Processing Time

  • Orders are typically processed within 1-2 business days of order confirmation.

  • Processing time may vary depending on product availability, order volume, and holidays.

  • Orders placed on weekends or holidays will begin processing on the next business day.

3. Shipping Methods and Delivery Times

  • We partner with reputable courier companies to ensure reliable and timely delivery.

  • The estimated delivery time depends on the shipping method selected and the delivery location.

  • The following are general estimates:

    • Standard Shipping: 5-7 business days

    • Express Shipping: 3-5 business days

  • Please note that these are estimates, and actual delivery times may vary.

  • Delivery to remote areas or during peak seasons may take longer.

4. Shipping Costs

  • Shipping costs are calculated based on the order value, weight, package dimensions, and delivery location.

  • The shipping cost will be displayed at checkout before you complete your purchase.

  • We may offer free shipping for orders above a certain value. Details of any free shipping promotions will be available on our Site.

  • Shipping costs are non-refundable.

5. Order Tracking

  • Once your order has been shipped, we will provide you with a tracking number via email or SMS.

  • You can track the status of your shipment on the courier company's website using the provided tracking number.

  • Please allow some time for the tracking information to become available after your order has been shipped.

6. Delivery Address

  • It is your responsibility to provide a complete and accurate shipping address.

  • We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

  • If a package is returned to us due to an incorrect address, you may be responsible for additional shipping charges to have it re-shipped.

7. Delivery Issues

  • If you experience any issues with your delivery, such as delays, damaged packages, or non-delivery, please contact our customer support team as soon as possible.

  • We will work with the courier company to resolve the issue and ensure you receive your order.

  • For damaged packages, please provide photos of the damaged packaging and the damaged products.

8. Cash on Delivery (COD) Orders

  • If you select Cash on Delivery (COD) as your payment method, please ensure that you have the correct amount of cash ready at the time of delivery.

  • COD is subject to service availability in your area.

  • Additional charges may apply for COD orders.

9. International Shipping

  • Currently, we do not offer international shipping. We only ship within India.

10. Changes to This Shipping Policy

  • We may update this Shipping Policy from time to time. We will post any changes on our Site and update the effective date.

  • We encourage you to review this Shipping Policy periodically.

11. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us on roohandradiance@gmail.com

Our shipping warehouse location - Mumbai Maharashtra

Customer Testimonial

Tanya: "I'm so impressed! I received a real, original perfume from Rooh and Radiance. It's a luxurious experience without the high cost!"

Priti: "I was a bit skeptical about buying perfume online, but Rooh and Radiance delivered! I got an authentic attar at such a great price. I'll definitely be a repeat customer."

Ruksar: "Finally, a place where I can get genuine attars & perfumes without breaking the bank! Rooh and Radiance offers amazing quality of products. Thank you!"

Soniya: "I'm very particular about the authenticity of my perfumes, and Rooh and Radiance exceeded my expectations. I received a real, original perfume. Highly recommended!"

Joy: "I'm thrilled with my purchase from Rooh and Radiance! I received a beautiful, authentic perfume sample, and the price was so pocket-friendly. It's a win-win!"

Vijay: "As someone who appreciates genuine attars, I was delighted with the quality and price at Rooh and Radiance. Truly original products. Thankyou!"

Rohit: "I've been searching for a reliable source for authentic perfumes, and Rooh and Radiance is it! I received a real perfume, thankyou for your service."

Adil: "Rooh and Radiance offers genuine, original perfumes at prices that are accessible to everyone. I'm very happy with my purchase and will be recommending them to others."

Contact Us

Tel: +91 8369793354

Email: roohandradiance@gmail.com

Address: Mumbai - Maharashtra 401107

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