SHIPPING & RETURNS

This Shipping Policy outlines the terms and conditions for shipping and delivery of perfumes and attars purchased from our website, [Website URL] ("Site"), by Rooh and Radiance ("we," "us," or "our").

1. Shipping Destinations

We currently offer shipping within India.
We may expand our shipping destinations in the future. Any changes to shipping destinations will be updated on our Site.

2. Order Processing Time

Orders are typically processed within [Number] business days of order confirmation.
Processing time may vary depending on product availability, order volume, and holidays.
Orders placed on weekends or holidays will begin processing on the next business day.

3. Shipping Methods and Delivery Times

We partner with reputable courier companies to ensure reliable and timely delivery.
The estimated delivery time depends on the shipping method selected and the delivery location.
The following are general estimates:
- Standard Shipping: [Number] - [Number] business days
- Express Shipping: [Number] - [Number] business days
Please note that these are estimates, and actual delivery times may vary.
Delivery to remote areas or during peak seasons may take longer.

4. Shipping Costs

Shipping costs are calculated based on the order value, weight, package dimensions, and delivery location.
The shipping cost will be displayed at checkout before you complete your purchase.
We may offer free shipping for orders above a certain value. Details of any free shipping promotions will be available on our Site.
Shipping costs are non-refundable unless the order is canceled by us.

5. Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email or SMS.
You can track the status of your shipment on the courier company's website using the provided tracking number.
Please allow some time for the tracking information to become available after your order has been shipped.

6. Delivery Address

It is your responsibility to provide a complete and accurate shipping address.
We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address, you may be responsible for additional shipping charges to have it re-shipped.

7. Delivery Issues

If you experience any issues with your delivery, such as delays, damaged packages, or non-delivery, please contact our customer support team as soon as possible.
We will work with the courier company to resolve the issue and ensure you receive your order.
For damaged packages, please provide photos of the damaged packaging and the damaged products.

8. Cash on Delivery (COD) Orders

If you select Cash on Delivery (COD) as your payment method, please ensure that you have the correct amount of cash ready at the time of delivery.
COD is subject to service availability in your area.
Additional charges may apply for COD orders.

9. International Shipping

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. We will post any changes on our Site and update the effective date.
We encourage you to review this Shipping Policy periodically.

11. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us